R E F U N D P O L I C Y
Why Don't You Accept Returns, Exchanges, or Cancellations?
All TOAT Studio orders are MADE TO ORDER! Therefore, we cannot accept cancellations, exchanges, or refunds once the order is placed no matter the reason. This includes orders where the customer has chosen the wrong color or size for their shirts. Sales orders are automatically routed to our 3rd party production team for printing when payment is processed and cannot be changed.
Once an order has been sent to production, we can no longer edit the details of the order or cancel it. If the wrong size or color was selected, we are not responsible and will not offer replacements or refunds. We urge all customers to utilize the given information within the product listings (size charts, description of product, etc.) to make an informed purchase.
Are There Exchanges and Refund Exceptions?
If your received product is printed incorrectly, damaged or in bad quality, please contact TOAT Studio via email (toatstudio@gmail.com) with your order # and attach photos of the errors. TOAT Studio will work diligently with you and assess the errors to determine if a replacement can be urgently reissued with our 3rd party print provider. Our policy is to ensure reprints are issued if your product is printed incorrectly, damaged, or of bad quality. In the case there are issues with the reprint, a full order refund will be given after receiving all required information. Refunds are only provided if a subsequent reprint or replacement is found to be faulty by TOAT Studio. Refunds will be issued in credit to your payment form of purchase.
How Do I File a Claim Relating to Erroneous Printing?
Proceed with following the steps below:
1) Send TOAT Studio via email (toatstudio.com) with your order # and a clear image of the damaged or erroneous printed item within 3 business days after receiving your package. There are no exceptions if you notify us after the 3rd business day.
2) Once TOAT Studio reviews the pictures, further information may be requested if required, however, if no additional information is needed, we will process the claim with our 3rd party print provider to issue you the replacement.