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S H I P P I N G   P O L I C Y

What Are Your Processing and Shipping Times?

Processing time is about 2-6 business days, however, during pre-holiday seasons or before special events such as Valentine's Day, Christmas, etc., please anticipate longer lead times. Although we attempt to ship your order as fast as possible, please be mindful the "scheduled to ship" date on your invoice is only an estimate and not a binding date.

Domestic shipping time is about 2-6 business days based on USPS shipping guidelines. Shipping times are estimated averages and are in no way guaranteed. If your order appears to be taking an unusually long time to be produced or delivered, please contact us via email (toatstudio@gmail.com). We'll work diligently with you to investigate the shipment to resolve the issue.

What Is Your Total Lead Time?

Please note that "PROCESSING TIME + SHIPPING TIME = TOTAL LEAD TIME"

Current total lead time is about 4-12 business days for domestic orders. These are estimated average lead times and are no way guaranteed.

** We only ship internationally via our ETSY shop **

Should I Send My Items Back To TOAT Studio?

Packages shipped back to TOAT Studio by customers will be donated to a local donation center. We comply with our strict Exchanges and Refunds policies aforementioned and do not accept returned packages due to the fact that products are unique and produced to order.

This includes items that have been damaged from package opening with scissors or other inflicting damages that would have otherwise been identified by our 3rd party production/packaging team. It is not in our interest to refuse a replacement if at fault, however, we will not replace products that have been damaged after they have left production.

What If I've Inputted An Incorrect or Incomplete Shipping Address?

If the wrong shipping address was entered or an apartment number left off after proceeding with checkout, contact us within 24 hours via email (toatstudio@gmail.com). We will do our best to accommodate and inform our 3rd party Fulfillment Team about the address correction request, however, we cannot guarantee the update.

If an order is returned to TOAT Studio by our shipping partner, you will be contacted via email to arrange a reshipment which will require an extra fee. The customer will be liable for the reshipment costs. You will receive a link to purchase re-shipping for the correct address. If you fail to do so within 3 business days after we’ve informed you about the returned package, your package will be donated.

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